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Shipping & Returns

Do you offer free shipping?

Yes, free shipping is provided for orders over $25.

Do you offer discount codes or coupons?

To stay up-to-date on upcoming Cheez-It® Online Store promotions, sales, or discount codes, sign up for our emails on our website.
 This is also a great way to learn about new product or flavor launches. 
For more information on promotions at Cheezit.com, please see our Terms of Use page at the link at the bottom of this page.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your UPS or USPS tracking number.
 If you have a Cheez-It account, you can also find your tracking number in the Order History section of "My Account."
 
 You can click on the link in your shipping confirmation email, or copy and paste your tracking number into the UPS Tracking Page or USPS Tracking Page to locate your package.
 
 Shipping to a PO box or military address? These orders are shipped using USPS and can be tracked through USPS Tracking Page.
 
If you’re having trouble locating your package, contact us. Our team is happy to help.


 I have an account but forgot my password. How can I reset it?

Visit the Cheez-It login page. Enter in the email address associated with your account and from there, click "Forgot Your Password?"  A password reset link will be sent to your inbox within a few minutes. Don't forget to check your junk or spam folders! 
 
 If you're still having trouble, contact us here.


 I have not received my order or I can't find it.

Sorry about this! It's possible your order was lost in transit, delivered to the wrong address, or simply hiding at your other entrance. We recommend checking the tracking number to see if there are other delivery details like, "left at side door" that could help. If you still can't find it, please contact us here.


 I received the wrong items. What should I do?

We are so sorry to hear that your order was not correct. Please contact us here.


 I would like to cancel or change my order.

Our team prints your Cheez-It Online Store order soon after you submit, so we are unable to make any changes to your order once placed.
 
If you made a mistake on your order, we have a small window in which we may be able to cancel your order. Once you submit your order, our system promptly processes your order so we cannot guarantee requests for cancellations. 
 
During weekday business hours only, if we receive your request in the first two hours after the order is placed, we will attempt to reach our fulfillment team to cancel the order. ( Note: we have an email queue and respond in the order they are received. Our team seeks to respond as quickly as possible. However, we may not actually receive your email or message for up to 24 hours after you submit the request - by which time it may be too late for us to successfully cancel your order .)
 
Cancelation requests that meet the above criteria can be made by contacting us here. If we are successful in canceling the order, we will refund the order and notify you via email.
 
Since our customer care office is closed on weekends, orders placed over the weekend cannot be canceled. We hope you understand.

I'd like to return my Cheez-It Online Store purchase.

We get it, sometimes we change our minds. Cheez-It is committed to making sure our customers are happy. If you are not completely satisfied with your current online purchase, please reach out to our CHEEZIT customer service team within 30 days of your receipt of the product and have your order number ready. We’ll work together to make it right.

What do I do if my product is defective/damaged?

Our products undergo thorough quality assurance procedures to ensure they live up to our high standards. 
However, if you have a damaged or defective product that does not meet your expectations, please email us here. 

We'll get back to you within 24-48 business hours.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Amazon Pay.

When will my order arrive?

We do our best to ship orders within 1-3 business days. Once your order leaves our facility, you can expect your delivery within 3-6 business days, however this depends on the carrier, time of year, and any weather constraints. When your order ships, you'll get a shipping confirmation email with tracking information. All orders are shipped via UPS Ground or UPS SurePost, this means final delivery is handled by USPS.  
 
 If you logged into your account to place your order, you'll be able to find tracking information in your account.

Where do you ship?

We currently ship to the US (including APO addresses, US territories, and US islands). 

Why isn't the promotion or discount code working?

Promo codes may not be accepted due to the following reasons:

    • The code is being used with another code. Cheez-It discount codes cannot be combined.

    • The code is expired. Please reference the original email you received the code in for code details. 

    • For details on promotions please visit our Terms of Use Page.

If you are experiencing trouble applying a discount code outside of the reasons listed, please Contact Us and we'll be happy to help.

Why wasn't my order successfully placed?

    If you are having issues placing an order, here are some tips that may help your order to process successfully:

    • Make sure there is no missing or incorrect information.

    • Make sure your credit card's expiration date is in the format of MM/YYYY.

    • Make sure your full email address is entered.

    • Make sure the billing address you entered matches up with the one listed on your credit card.

    • Make sure to refresh the checkout page; some changes will appear after the screen is refreshed.

    • If you'd like, contact us here via email